Accessibility Guide


Welcome to Aquatica San Diego

Aquatica is committed to providing all guests with a safe and enjoyable experience. Below you will find an overview of services and facilities available for guests with disabilities who are visiting Aquatica San Diego. Please refer to our Accessibility Guide for information pertaining to rides and facilities. 


Visually Impaired Guests

Assistance can be provided for park guidance with a minimum of two weeks’ notice. Every effort will be made to provide guidance with less than two weeks’ notice, depending on availability of Team Members. Call (800) 257-4268 or email SWC.GuestRelations@SeaWorld.com for reservations. Guests requesting this service will be contacted prior to their visit and specified guide times will be confirmed. The guide will be provided for the first two hours of your visit.

Visually impaired guests must have someone (a companion or team member) read the ride restrictions to them prior to boarding. 


Parking for Guests with Disabilities

Parking is provided directly in front of the main entrance for guests with a valid parking permit. Most spaces for guests with disabilities are accessible to vans. 


Restrooms

Most restrooms are wheelchair accessible. An Assisted restroom is located on the North side of Kiwi Traders gift shop.

First Aid

Aquatica’s First Aid station is located near Guest Services. The office is staffed by Registered Nurses and Emergency Medical Technicians. Team members throughout the park will be happy to call for assistance upon request. 


Service Animals

Service animals are welcome at Aquatica. Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times. Service animals are not permitted on any ride.

Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their service animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests or animals, you will be asked to board the animal at our kennel or leave the premises.

Service animals are not permitted on any ride.


Wheelchair Rental

Wheelchairs, both Standard and beach accessible, may be rented at the Locker rental station, located just inside the main entrance. A limited number of beach accessible wheelchairs are available on a first-come, first-serve basis. 


Segway

SeaWorld Parks & Entertainment is committed to providing guests a safe and enjoyable experience. Due to different pathway configurations and terrain, as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles, such as Segways. We are pleased to offer other forms of personal transportations, including standard and beach accessible wheelchairs


Restaurants

While dining at our restaurants, please be aware that most venues offer window service. For guests with special dietary needs, we offer a variety of allergy friendly options throughout the park. You may stop by Guest Services, or any of our meal facilities, to receive an Allergen Card with more detail on our Allergy Friendly program and culinary options for those with allergies. For questions before your visit, please contact us at SWC.GuestRelations@SeaWorld.com . We also suggest you visit meal facilities during non-peak hours or ahead of meal time so that you can be efficiently assisted and served.

For any of our guests that cannot wait in long lines, are unable to access the ordering lines or have special dietary needs, please go straight to the cashier (or restaurant host) upon arrival and ask to speak with a supervisor for assistance. 

Gift Shop

Our gift shop is wheelchair accessible. Please ask any team member for assistance. ‘Package Pickup’, available at all gift shops, provides guests the opportunity to shop throughout SeaWorld and have their purchases sent to Package Pickup at the Stroller Building for retrieval later in the day. 

Casts, Braces, Amputations and Prosthetics

Guests should refer to the Accessibility Guide for rider requirements.