Welcome to Aquatica San Diego
Aquatica is committed to providing all guests with a safe and enjoyable experience. Below you will find an overview of services and facilities available for guests with disabilities who are visiting Aquatica San Diego. Please refer to our Accessibility Guide for information pertaining to rides and facilities.
Visually Impaired Guests
Assistance can be provided for park guidance with a minimum of two weeks’ notice. Every effort will be made to provide guidance with less than two weeks’ notice, depending on availability of Team Members. Call (800) 257-4268 or email SWC.GuestRelations@SeaWorld.com for reservations. Guests requesting this service will be contacted prior to their visit and specified guide times will be confirmed. The guide will be provided for the first two hours of your visit.
Visually impaired guests must have someone (a companion or team member) read the ride restrictions to them prior to boarding.
Parking for Guests with Disabilities
Parking is provided directly in front of the main entrance for guests with a valid parking permit. Most spaces for guests with disabilities are accessible to vans.
Most restrooms are wheelchair accessible. An Assisted restroom is located on the North side of Kiwi Traders gift shop.
Aquatica’s First Aid station is located near Guest Services. The office is staffed by Registered Nurses and Emergency Medical Technicians. Team members throughout the park will be happy to call for assistance upon request.
Service animals are welcome at Aquatica. Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times. Service animals are not permitted on any ride.
Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their service animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests or animals, you will be asked to leave the premises.
Service animals are not permitted on any ride.
Wheelchairs, both Standard and beach accessible, may be rented at the Locker rental station, located just inside the main entrance. A limited number of beach accessible wheelchairs are available on a first-come, first-serve basis.
SeaWorld Parks & Entertainment is committed to providing guests a safe and enjoyable experience. Due to different pathway configurations and terrain, as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles, such as Segways amd Hover Boards. We are pleased to offer other forms of personal transportation, including standard and beach accessible wheelchairs.
While dining at our restaurants, please be aware that most venues offer window service. For guests with special dietary needs, we offer a variety of allergy friendly options throughout the park. You may stop by Guest Services, or any of our meal facilities, to receive an Allergen Card with more detail on our Allergy Friendly program and culinary options for those with allergies. For questions before your visit, please contact us at SWC.GuestRelations@SeaWorld.com . We also suggest you visit meal facilities during non-peak hours or ahead of meal time so that you can be efficiently assisted and served.
For any of our guests that cannot wait in long lines, are unable to access the ordering lines or have special dietary needs, please go straight to the cashier (or restaurant host) upon arrival and ask to speak with a supervisor for assistance.
Our gift shop is wheelchair accessible. Please ask any team member for assistance. ‘Package Pickup’, available at all gift shops, provides guests the opportunity to shop throughout SeaWorld and have their purchases sent to Package Pickup at the Stroller Building for retrieval later in the day.
Casts, Braces, Amputations and Prosthetics
Guests should refer to the Accessibility Guide for rider requirements.
Adult guests: ages 10+
Child guests: ages 3 through 9
Admission is free for guests 2 years old and younger
For our current prices and admission offers, please click here.
In order to ensure our guests' comfort and safety, Aquatica San Diego's capacity is limited. Admission into the park may be suspended during the day due to periods of high attendance.
All slides, rides, pools and beach are included with park admission. Food, merchandise, Cabanas, lockers are optional and available at an additional cost. Capacity is limited.
At Aquatica San Diego, safety is the only consideration that takes precedence over fun! Thrill rides, by their very nature, create forces and speeds that may not be acceptable or tolerable to some guests and may cause injury to some riders with known or unknown preexisting conditions.
Many theme park rides incorporate safety systems designed by the manufacturer to accommodate people of average physical stature and body proportion. These systems may place restrictions on the ability of an individual to safely experience the ride. In general, you should ride only if you are in good health. Do not ride if you know or suspect you may be pregnant, have high blood pressure, heart, neck or back problems, motion sickness, recent surgery, or any other medical condition that may be affected by the features of the ride. You should not ride if you have any impairment or condition that would prevent the intended use of seating and safety restraints as provided or an inability to follow any safety requirement.
In order to ride, guests must review and comply with requirements posted at each attraction; those under 42 inches are recommended to wear a life vest and must be accompanied by an adult. Guests must be able to maintain the proper riding position throughout the ride. Guests must be able to demonstrate a willingness and ability to comply with verbal and written rider requirements. The rider requirements and health restrictions are listed at the entrance of each ride.
Guests with casts or braces that may present a hazard to the guest or others will be restricted from riding certain rides. Please consult with our Guest Relations staff for more information or if in doubt about your ability to safely experience a ride.
Aquatica San Diego team members can offer assistance steadying a guest transferring to or from a wheelchair. They may not lift or assist in lifting anyone using a wheelchair. All guests must be able to board a ride themselves or with help from a member of their party. The maturity level of any rider must be considered prior to riding.
Cameras on Rides
Hands-free cameras may be used on certain attractions at Aquatica; all other cameras are not permitted. Hands-free cameras must be secured by a strap or harness and must be free of sharp objects. Head or helmet mounted cameras are not permitted. Hands-free camera should not impede rider from maintaining proper riding position. Hands-free cameras are permitted on Walhalla Wave, Tassie's Twister, Big Surf Shores, Loggerhead Lane, Walkabout Waters (excluding slides), and Kata's Kookaburra Cove.
Guests must review and comply with requirements posted at each attraction; those under 42 inches are recommended to wear a life vest and must be accompanied by an adult.
Loose Article Policy
Loose articles are not permitted on rides. Items must be left in a locker or with a non-rider. Aquatica San Diego is not responsible for lost or damaged articles.
Due to the dynamics and certain characteristics of the rides, oxygen tanks are not permitted on any ride.
Prosthetic Devices and Amputations
Guests with any type of prosthesis should ensure it is properly secured and should refer to the Guest Relations staff to determine their specific ability before riding.
Know how to be cool at the pool. Play and swim with these six simple tips: Learn More
In order to ensure our guests' comfort and safety, Aquatica's capacity is limited. Admission into the park may be suspended during the day due to periods of high attendance.
MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, restaurants and gift shops with proper identification. Sorry, personal checks not accepted.
for a list of current and upcoming attraction closures at Aquatica San Diego.
With Cashless Wristbands you can make purchases all day without carrying cash. Simply use your credit card or cash to set up a spending account. In return, you’ll be issued waterproof wristbands for the whole family. Use it to charge purchases throughout the park. Your account will automatically settle at the end of each day. It’s a smart and convenient way to swim, slide, splash, eat and ride without worrying about misplacing your cash or credit cards.
Present your credit card of choice to pre-authorize $50. When this amount is used, the system will automatically pre-authorize for another $50.
Are there any charges?
No. Cashless Wristbands are a courtesy service.
Outside food and beverage, glass containers and hard or soft coolers may not be taken into the park. Outside beverages, including teas, sodas, alcoholic beverages, etc) in any size container are not permitted. One bottle of water 20oz or less per guest may be taken into the park. Guests who wish to enjoy their own outside food and beverages are invited to dine in our picnic area, conveniently located in the main parking lot. Cooking food, either in the parking lot or in our picnic area, is not permitted. If leaving the park to enjoy your food, please have your entry ticket and hand stamped for re-admittance. Guests with specific dietary restrictions or baby formula should speak with a team member at the Bag Check area for assistance.
Guest Services is located at the park Main Entrance. Team members can assist you with the following:
- Visitor information (hotels, campsites, points of interest)
- Guides for guests with disabilities
- Travel assistance
- Lost and found
- Lost children
- General park information and assistance
Aquatica San Diego remains open during inclement weather, although some of the parks outdoor rides and attractions may be temporarily affected. Refunds and rain checks will not be issued due to inclement weather.
Insider Water Park Tips
- Please note that Aquatica San Diego is a family experience, therefore we ask that the appropriate swim attire be worn throughout your visit (i.e., no bathing-suite thongs, please). In addition, children in diapers are required to use waterproof protectors.
- In order to guarantee our guests' comfort and safety, Aquatica San Diego's capacity is limited. Admission into the park may be suspended during the day due to periods of high attendance.
- Take advantage of Discovery Dollars you can make purchases all day without carrying cash. Simply use your credit card or cash to set up a spending account. In return, you’ll be issued waterproof wristbands for the whole family. Check our our Cashless Wristband page for more information.
- For the latest park operating updates or additional park information you can check our Park Hours page or call 1-800-257-4268.
All Day Locker rentals are available and conveniently located at the park entrance. Locker prices are: Standard $12, Large $15, and Jumbo $20.
Contact Guest Services located at the Main Entrance to the left of Kiwi Traders to report lost children and lost and found items. Aquatica San Diego is not responsible for lost, missing or stolen personal property.
Reprints will be issued at any ticket window just outside and to the right of the Entrance turnstiles. Adults must present valid government-issued photo identification in order to receive their reprinted passports. A $5 replacement fee will be assessed for lost or stolen passports.
Opening and closing times:
These can vary by day, and may be impacted by events at the Sleep Train Amphitheater. Please check the Sleep Train Amphitheater schedule for additional information on events that may affect traffic to Aquatica San Diego.
- $15 for cars
- $20 for RVs and campers
- $10 for Motorcycles
Guests must review and comply with requirements posted at each attraction; those under 42" are recommended to wear a life vest and must be accompanied by an adult.
Safety is our No. 1 concern, therefore, riders 42” and under are recommended to wear a life vest. Life vests are required at many attractions based on height. Please see specific ride regulation signs for details.
Aquatica San Diego provides United States Coast Guard (USCG) Type III life vests in a variety of sizes and Type II for infants free of charge throughout the park. Only USCG Type II or III life vests may be worn; floatation devices such as noodles, swimmies, in-suit floatation devices, personal swim rings/floats and boogie boards are not permitted.
Personal life vests that are in good condition and clearly marked approved by the USCG - Type II or III may be worn at Aquatica San Diego if approved and tagged by our staff. Please visit our Guest Services for details.
Swim Masks and Goggles
Swim masks are not permitted at Aquatica San Diego. Swim goggles are permitted and may be purchased in several of our gift shops.
Please refer to the "Ride Requirements" tab on the ride's designated webpage (links below) for ride specific restrictions and information.
Woohoo Falls® & Kiwi Curl®
Walhalla Wave ®
Big Surf Shores
Kata's Kookaburra Cove
Safety is our highest priority, and we meet or exceed all safety guidelines set forth by state agencies, industry organizations, as well as our ride and slide manufacturers. Each ride has a posted safety warning sign at the entrance, which may be different for each attraction. Guests should review these safety requirements, based on manufacturer guidelines and our park safety protocols.
Aquatica San Diego has increased security procedures, which may result in slight delays while entering the park. As a part of this process:
- All bags, backpacks, and packages are subject to inspection prior to entering the park.
- As a reminder, the following items are not permitted to be brought into Aquatica San Diego for the safety of our animals and our guests: weapons, knives, any other type of sharp objects, straws, large hard or soft coolers, large personal items such as wagons, umbrellas, furniture and any hazardous items or materials.
- Please leave any unnecessary articles secured within your vehicle to expedite your entry into the park.
- Aquatica San Diego is not responsible for fire, theft, damage or loss of vehicle including articles left within.
Service animals are welcome at Aquatica San Diego. The following guidelines will help you enjoy your visit with your service animal.
Service Animals are limited to dogs and miniature horses that have been individually trained to do work or perform task for the benefit of an individual with a disability. Service Animals are NOT permitted on any attraction at Aquatica San Diego.
All service animals must remain on a leash or harness at all times and you may not leave your service animal unattended. Service animals must remain a reasonable distance from Aquatica San Diego animals. This is best accomplished by maintaining a minimum of six feet between your service animal and the park animals. You are responsible for controlling your service animal's behavior. If at any time your animal's behavior becomes a threat to the safety or well being of our guests, you will be asked to leave the facility. Remember, you are responsible for cleaning up after your service animal.
For the convenience of guests who wish to smoke, Aquatica San Diego provides a designated Smoking Area near Big Surf Shores. Please refer to the park map for directions to this area.
Except when participating in an event intended for young guests such as our Aquatica San Diego educational programs, Aquatica San Diego suggests that visitors 13 and younger be accompanied by an adult. Children under 42” tall must be accompanied by an adult.
Will Call & Tickets: Located at the admission building to the left of the Park Entrance turnstiles.
Kiosk-Ready Tickets: 2-Park Passes sold online are Quick Ticket or "Kiosk Ready" eTickets. They can be redeemed at any one of our fast and easy self-service Ticket Kiosks. Ticket Kiosks are also available for purchasing tickets and season passes with a credit card. Ticket Kiosks cannot redeem discounts or coupons.
Turnstile-Ready Tickets: Single-Day, Multi-Day and Vacation Package tickets that are bought online are all "Turnstile Ready" eTickets that may be taken directly to the park entrance turnstiles for admission. There is no need to wait in a will call line.
Our first aid station is located at the Entrance Plaza to the right of Kiwi Traders. Emergency medical technicians staff this station. Aquatica San Diego Team Members throughout the park are more than happy to contact the first-aid staff or direct you to the First Aid Station, if necessary.
All gift shops are wheelchair accessible. Please ask a team member for assistance.
Guest Services is situated just past the turnstiles on the right hand-side. Guests with disabilities are welcome to stop by for any assistance they require.
While dining at our restaurants, please be aware that most venues offer cafeteria-style service. Guest needing special assistance can request that a team member deliver a meal to their table.
Restrooms are wheelchair accessible. Family restrooms are located near the main entrance to the park.
SeaWorld Parks & Entertainment is committed to providing guests a safe and enjoyable experience. Due to different pathway configurations and terrain, as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles such as Segways. We encourage you to contact Guest Services with any questions you may have.
Aquatica San Diego is committed to providing all guests with a safe and enjoyable experience. Please refer to our Accessibility Guide for more information pertaining to rides.
We are happy to provide assistance for our visually impaired guests with a minimum of two weeks’ notice. Every effort will be made to provide assistance with less than two weeks’ notice, depending on availability, but as much notice as possible is appreciated. Call (800) 257-4268 or email SWC.GuestRelations@seaworld.com for reservations. Guests requesting assistance will be contacted prior to their visit. When possible and based on Team Member availability, a guide may be provided for some period of time during your visit.